After Sales Support

Mitsubishi Electric Australia Head Office

 

At Mitsubishi Electric we stand by our product as every air conditioner and refrigerator product is individually quality tested before it leaves the factory. You can choose Mitsubishi Electric with confidence. Mitsubishi Electric products are backed up with a complete range of after-sales support services. The journey with Mitsubishi Electric doesn’t end at the sale; we provide support if you need it.

Spare Parts

Mitsubishi Electric holds functional service parts for products up to 10-15 years old to service our long standing and new customers. To ensure quick delivery in an unlikely event of an outage, our spare parts are warehoused locally in Australia and are available through distributors in Sydney, Brisbane, Melbourne, Adelaide and Perth.

Dedicated Service Providers

At Mitsubishi Electric our customers are our number one focus, and for this reason, we have a hand-selected team of specialised Accredited Service Providers (ASPs) who know your product inside and out. Our ASPs are based across Australia and are ready to provide service across the whole Mitsubishi Electric range.

Our ASPs are compulsorily required to attend ongoing service, installation and diagnostic training conducted by Mitsubishi Electric to retain accreditation, and are further trained and required to have the specific service and diagnostic tools.

Locally Managed Service Requests

All service requests come through our locally based Customer Care team. This means that when you call Mitsubishi Electric with an enquiry regarding your product, you are speaking with one of our committed team members, who are there to help. Whether you need technical assistance, a spare part, or someone to come out and take a look at your product, our Customer Care team can assist.

Need help? Call 1300 651 808 - Monday-Friday from 8.30 am-5:00 pm (AEST) or lodge a service request online.

Post-Sales Support for Larger Systems

Large projects require complex HVAC systems. Mitsubishi Electric support team includes HVAC Engineers & Commissioning Technicians that are here to work with contractors and installers, including onsite services to ensure that your system is running perfectly.

Mitsubishi Electric and Climaveneta chiller sales, service & spare parts, commissioning and support enquiries are now handled by Mitsubishi Electric Australia.

Technical Support

Our technical support team offer same-day support and guidance to customers who are at home and technicians who are onsite. It doesn’t end here; our technicians are provided with tools such as the Service ME app, which has ten years’ history of product manuals to help our technicians create a resolution for you.

Any quality related issues are reported to the factory quality assurance teams in Japan, which then generates a detailed response for our technicians, and possible changes to future products. Mitsubishi Electric is committed to continuous improvement.

Warranty

All Mitsubishi Electric products that are sold and installed in Australia are backed by a comprehensive warranty.